Terms & conditions

Introduction

Welcome to Sprezzatura Paris website ("online store") located on http://www.thesprezzatura.com (the "Website", "online store") which includes all subdomains present and future. By visiting and continuing using of the Website you agree to be bound by following terms and conditions ("T&C").
Sprezzatura Paris owned and managing by Sprezzatura Paris SAS, registered in Paris, France, under VAT number FR86809941230.
The last modified of T&C was made 5th June, 2017. Sprezzatura Paris keep the right to add any changes to this T&C without prior notice. Your following using of the Website means that you agree to accept those changes. In case of any circumstances you should read this T&C before continuing using the Website and placing an order. In this T&C a Website visitor or user can be mentioned also as "you". When a Website user has placed an order, she/he can be mentioned in this T&C as a "Client".
If you have any questions about the T&C, please don't hesitate to contact us:
info@thesprezzatura.com

Sprezzatura Paris

130, rue de Turenne
75003, Paris, France

Price policy

All prices indicated and have to paid in Euros, inclusive of tax. If you are placing an order and your local currency is different, the price will be recalculated by your bank to Euro by their own rate.
Sprezzatura Paris keeping the right to modify their prices any time by their own reasons. Upon placing and paying your order you will be charge on that amount which was showing on the Website.
Sprezzatura Paris products prices may not be match with prices of other online or offline retailers.
All promotions can be initiated by Sprezzatura Paris only. Please subscribe to our newsletters if you want to receive updates about new arrivals or upcoming promotions and sales.

Orders

After placing an order you will receive an email with all details of your order. Please check your junk or spam folders if it does not appear in your inbox. Be aware that this email is not confirmation that your order has been processed and sent to you, it means that we received it and working to send it to you as soon as possible. You can still modify your order or cancel it in your account at the Website. Please be aware that some of your order can takes up to 2 working days to proceed it and up to 4 days while Christmas period. Second email we will send to you means that your order have been dispatched and on its way to you with a number of tracking. After that you will not be able to cancel your order. The sale contract is therefore concluded in Paris, France and the language of the contract is French.

Payment terms

All orders are subject to verification for security reasons. If its your first order in the Website you will be contacted by our Customer Service team, just to make sure that you have right to use card that you paying with. If will not be able to provide needed information your order will be canceled and refunded to the original payment method.
We accept Visa, Master Card, American express, Apple Pay, PayPal.
To ensure that your shopping is safe and secure Sprezzatura Paris uses Secure Socket Layer (SSL) technology.
In your account you can see an option to safe your credit card (or delete all payment information if you wish), but only to make your shopping quick and simple as much as possible. Full card details will never be displayed, only for last digits just to know which of your card you are using.
If you preorder products from the Website you be required to pay fifty percent (50%) of of the amount due as a deposit at the time you place your order, exclusive shipping and taxes fee. Sprezzatura Paris will charge the remaining fifty percent (50%) of the amount due, plus shipping fees as soon as the product is ready to ship, sometimes it can take about 4-6 months, between the date you place an order and the date when product is ready to ship. Estimate delivery window will noted to you within order confirmation email. Be aware that Sprezzatura Paris is not responsible for any local taxes you may have in your country when you will receive the product by purchasing as a preorder or as immediate order.

Availability of products

Be aware that products in your shopping cart doesn't mean reservation of it, so it can be purchased by other customers. By different circumstances product on the Website can be shown as it in stock but we may have simultaneous orders which can be resulted that the item will be no longer available. In this case you will be notify by our Customer Service team as soon as possible.

Products

We attempt to be accurate as possible with product description, but we don't warrant that product descriptions are accurate. In case that you will notice some incorrect information due to typographical error or error with price, we shall have the right to refuse or cancel any orders such orders whether or not the order has been confirmed and your credit or debit card has been charged. In this case we will immediately issue a refund to your credit or debit card account in the amount of the charge and advise you of the canceled order. Sized listed on the Website according information provided by our suppliers. Sprezzatura ParisВ may not be held liable if the descriptions of the products shown on the Website do not match those delivered insofar as any errors do not affect the essential characteristics of the product, within the meaning of Article L111-1 of the French Consumer Code.
Sprezzatura Paris is an international online and offline retailer known for its directional selection of emerging and established designers such as Marques Almeida, A.W.A.K.E, Steven Tai, Rejina Pyo, Etre Cecile and more. As an authorized retailer, Sprezzatura Paris guarantees the authenticity of every product it stock.
We did our best to ensure the colors are displayed as accurately as possible. Sprezzatura Paris cannot guarantee that your computer's monitor will display the true color. If you have any questions about color of the item please dont hesitate to contact us help@thesprezzatura.com.

Delivery

We trying to offer a variety of shipping options to meet your shipping needs. Please not that the posted shipping frame may vary from your situation. The posted shipping time frame is contingent upon credit card approval and may be delayed if we will experience difficulties in providing authorization. Sprezzatura Paris is not responsible for any international shipping delays provided by your local customs.
Delivery of products is handled by DHL, UPS and Chronopost.
Orders can be delivered to the delivery address you mentioned while proceeding your order on the Website. Please be aware that if you will find your parcel damaged or open, you have to refuse to accept delivery by deliveryman, pointing out the damage and filing a claim with him for the anomaly. As long as you sign your delivery means that you accepted it. Be aware to sign it by yourself to avoid any troubles with delivery. If you will noticed that you received message about receiving parcel from delivery office and it was not delivered to you - check who exactly did signed delivery and when.
Please not that usually it takes 1-3 working days to proceed your order with all verification procedures.
Tracking number will be provided once your order has been shipped, you will receive it with an email from Sprezzatura Paris. If your order is being shipped outside of EU, you are importer of the products since then. Customs duties or other local taxes may have to paid to the deliveryman upon delivery of the order. We highly recommend you to contact your local customs authority to make all customs procedure clear and understandable to you.

Returns and exchanges

Sprezzatura Paris provides to you high quality products only. In any case you have your right to return or exchange products within 15 days from the date you receive it. Returns can be refunded to the original method of payment as soon as we will receive the product(s) back. If you not satisfied with products which was purchased at the Website through preorder scheme and you used multiple credit or debit cards - refund will be provided on those cards with exact amount.
Products has to be unworn and returned in the original packaging, including any boxes, garment bags and all other signature packaging materials including hanging tags. All products which are damaged, don't include packaging materials, soiled or altered may not be accepted and will be returned to you. Please be careful as much as you can with all products as long as you did not decide will you keep it or not.
Faulty products which was damaged by manufacturing or by reason not depending from client has to be exchange or refund. In case that you already worn products be aware that we not able to refund or exchange it. In case of any disputes everything can be challenged in the commercial court of Paris.
Sale items with 50% discount or more non refundable and can be only credited at Sprezzatura Paris online store.
If you decided to exchange or return products later than 15 day after receiving it please note that we not able to proceed it.
Please note that you have to cover all expenses with return shipping. You will credited on amount of the good your purchased except shipping cost. If you have any questions about return and exchange or you need help to send it back please contact us: help@thesprezzatura.com.
Customs duties and sales taxes are non-refundable through Sprezzatura Paris. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.
Please note that refunds can take up to 40 working days to show on your account due to varying processing times between payment providers.
Please pay attention that Sprezzatura Paris not able to accept back following products: customized items, swimwear, cosmetics, skincare, fragrance, lingerie, socks, vintage items, opened electronic items.

Privacy policy

Collecting your personal information by Sprezzatura Paris is obligatory and needed to process and manage your order. In case you unable provide information, Sprezzatura Paris will not be able to process your order.
Pursuant to the French Data Protection Act N 78-17 of 6 January 1978, client is entitled to access rectify, oppose and cancel personal data concerning him help by Sprezzatura Paris by writing to: Sprezzatura Paris, 130 rue de Turenne, 75003 Paris, France or by email info@thesprezzatura.com.
We collect your personal data to identify or contact you, It may include your name, address, email address, telephone number, birthdate. If you wish to purchase a product or service through the Website, you will be required to provide certain information in addition to the personal data noted above. This information can include a credit or debit card number, Paypal number.
Some information can be automatically collect when you visit the Website, such as your IP address, service provider, browser type, language, country, time and date of visit, amount of time you spent on particular pages, sections, number of links you clicked and additional information that will provide to us regarding your use and interest in our programs. Other information also can be collected by "cookies". We use it because it helps us provide you with better online experience. In the beginning of using the Website you will be able to accept cookies or decline, but note that otherwise you will not be able to use our Website after you will decline cookies, or you may have some difficulties but be sure that you will not be able to purchase from the Website.
We may share personal information about you and your activity (not about your payment and credit or debit cards) on the Website with third parties for the purpose of tailoring, analyzing, managing, reporting and optimizing advertising you see on the Website and elsewhere. Also to send to you better newsletters and nothing more. Be sure that we will keep all information about you and your orders confidentiality and never sell or send your personal information to anywhere or anyone else.